Saturday, 12 August 2017
We've been having problems with our TV. Well, not the TV itself, the reception from the cable company. Some of the channels break up into little digital boxes, the sound comes and goes, the picture comes and goes...it's frustrating. Anyway, we popped in to the cable office to explain our dilemma and were informed it's likely our cable box. They rented us a new one. Unfortunately it's not compatible with our 12 year old TV. No, we are not going to replace a perfectly good TV. We also wanted to add a few channels to our selection which a friendly young lady assisted with. Upon returning home we found several channels we had before were now missing. Now let me just insert here....we stood in a lineup at the cable office for 20 minutes and spent over half an hour at the counter getting all this sorted out (or unsorted). There was no way I was going back if I could help it so I called up 'live chat' on the web site. Now this was more like it I thought as we unravelled the sticky mess our reception had turned in to. Great. Now we were transferred to the technical side of things to sort out why our reception was broken on certain channels. An appointment was made for a technician. In the mean time we had been looking at the TV and still were missing some of the channels. This young chap sorted out the channel problem and advised us that there was nothing wrong with our box. Today, the technician came and replaced all the hardware and wires from the house to the pole then came to the door to advise us that he couldn't fix the problem. It is a signal problem affecting the whole city. Another tech will be out in five days or so to sort the matter out. Good grief......if the whole city has been suffering from this issue and it has been going on for months, do you mean to tell us we are the only people who complained about it? Really? Now we have to go back to the cable company and wait in that never ending lineup to return the cable box we never needed in the first place. Dontcha just love it?